There must be some misunderstanding.
1) We indeed believed you were surcharged, that’s why we asked our bank to compensate you at first, as really as we confirmed we didn’t receive any more than the price. All we were told by our banks is that the card-issuing banks sometimes charge a little as their fees.
2) We have being trying other ways to transfer money since you didn’t receive the refund last time, but have received no reply from you.
3) Learning from this case, we share all info about being surcharged here , https://edge-outdoor.com/pages/about-credit-card-may-be-surcharged-by-its-issuing-bank, to alert other customers.
(Aquí está la traducción de Google para su información.)
Debe haber algún malentendido.
1) De hecho, creíamos que le cobraron un recargo, por eso le pedimos a nuestro banco que lo compensara al principio, ya que confirmamos que no recibimos más que el precio. Todo lo que nos dijeron nuestros bancos es que los bancos emisores de tarjetas a veces cobran un poco como sus tarifas.
2) Hemos estado probando otras formas de transferir dinero ya que no recibiste el reembolso la última vez, pero no recibimos una respuesta tuya.
3) Aprendiendo de este caso, compartimos toda la información sobre el recargo aquí, https://edge-outdoor.com/pages/about-credit-card-may-be-surcharged-by-its-issuing-bank, para alertar otros clientes.
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